We Can Help Pty Ltd (ABN 58 661 534 327)Trading as Credit Fixx
Our Commitment
At Credit Fixx, we take complaints seriously. We are committed to handling your personal information responsibly and resolving any concerns fairly and promptly.
This policy applies to complaints about:
How we handle your personal information (privacy complaints)
Our services more broadly (service complaints)
Step 1: Contact Us First
If you have a complaint, please contact us as soon as possible.
Email: complaints@creditfixx.com.au
Phone: 1300 654 045
Please include:
Your full name and contact details
A clear description of your complaint
Any relevant dates or reference numbers
Copies of any supporting documents
Step 2: What Happens Next
Timeframe | Action |
Within 24 Hours (One Business Day) | We will acknowledge receipt of your complaint |
Within 30 Calendar Days | We will provide a detailed written response |
Our response will include:
Our findings
Any action taken or proposed
Your options if you remain unsatisfied
Step 3: Escalate to OAIC (Privacy Complaints Only)
If your complaint relates to privacy and you are not satisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
The OAIC handles complaints about breaches of the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Step 4: Other External Remedies (Service Complaints)
If your complaint is about our credit repair or consultancy services (not privacy), you may also consider:
AFCA (Australian Financial Complaints Authority)
Website: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3,Melbourne VIC 3001
Important Notes
All complaints are handled confidentially
You will not be penalised for making a complaint
We keep records of all complaints for regulatory compliance
Contact Us
For any questions about this complaints policy:
Email: complaints@creditfixx.com.au
